Payment methods2018-12-25T13:47:51+00:00

Cash, card on delivery or pick-up & online payments

Payment methods available

The restaurant may choose between several payment methods. Please note, online payments will only be displayed if the service has been purchased and a merchant account has been successfully connected.

To enable/disable a certain payment method, please go to the restaurant admin panel Setup / Payment & taxes / Payment options.

After selecting the desired options, click on the Next button.

Online payments overview

If a restaurant wants to enable online card payments – paid service for its clients, the following two things are needed:

A merchant account at a payment gateway we support, for example from www.stripe.com. Every payment gateway will charge a fee per transaction, please see the website of the payment gateway for details.
The “Connector” which connects the payment gateway with our online ordering system. This involves a monthly fixed fee/restaurant account (there is no other transaction fee and it includes an unlimited amount of transactions).

The availability of this feature depends on supported merchant account providers in each country.

In this respect restaurants can choose the gateway they want from the supported list of popular gateways. We do not “touch” the credit card details nor the payment operation itself. We merely act on the technical integration between our ordering cart and the 3rd party payment gateway page/system/api/account (whichever the case may be).

Taking client’s money is a sensitive thing so we allow to use many/most popular payment gateways: Stripe, Mercury Authorize.net, Braintree, WorldPay, First Data, Elavon, etc. (others may be added if possible and relevant).

In some countries these payment gateways do not operate yet.

If this is the case… Just go 100% free!

Apart from this, there are bank swipe devices, payment solutions based on SMS, email or phone number that may be used locally.

In many countries where online payment solutions are not available/not competitively priced, restaurants skip this altogether and work over SMS payments and mobile card swipe devices or other instruments with low commissions.

These are offsite payment method not suitable to integrate in the ordering system but others use them with some custom text in the cart (it can be bold or colored).

How to connect a merchant account

Stripe is simplest to setup, approval within hours so we will exemplify on this one and others may be similar but a bit less intuitive.

Sign-up with stripe:

• it is recommended to instruct the restaurant owner or authorized manager to go by themselves to www.stripe.com and sign-up for an account and select go to dashboard

• when they try to switch from “test mode” to “live mode” they are required a lot of personal info.

Once their account was approved they can go to account settings into the API keys tab and copy for us the live key.

After this step, come back to our online ordering admin area for restaurant and buy online payments connector service.

Afterwards they can connect their merchant account with the online ordering.

The required fields may be different depending on the gateway used.

This dialogue screen appears after the restaurant activates this paid option.

For Stripe is like this:

The availability of this feature depends on supported merchant account providers in each country.

In this respect restaurants can choose the gateway they want from the supported list of popular gateways. We do not “touch” the card details nor the payment operation itself. We merely act on the technical integration between our ordering cart and the 3rd party payment gateway page/system/api/account (whichever the case may be).

Taking client’s money is a sensitive thing so we allow to use many/most popular payment gateways: Stripe, Mercury Authorize.net, Braintree, WorldPay, First Data, and Elavon.

In some countries these payment gateways do not operate yet.
We recommend to check their availability in a country on their website before activating this service with us.

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