Printing orders2018-12-25T12:48:37+00:00

Automatically print the orders right after you accept them

Auto-printing orders on a thermal printer

The standard for printing receipts is to use thermal printers because they are robust, fast and require no toner change. Also, the paper costs for such printers is close to nothing.

With our order-taking app it is possible to directly print from the order-taking device (smartphone / tablet) to a thermal printer connected via USB cable, Bluetooth or Ethernet.

Note: We encourage you to get a LAN printer instead of a Bluetooth one for better performance.

The printing support is available for both Android and iOS versions of the restaurant order taking app.

Supported thermal printers

ANDROID

EPSON:

TM-m10, TM-T20, TM-T20II, TM-T20II-m, TM-T70, TM-T70II, TM-T81II, TM-T82, TM-T82II, TM-T83II, TM-T88V, TM-T90II, TM-P20, TM-P60, TM-P60II, TM-P80, TM-U220, TM-U330

SEIKO:

DPU-S245, DPU-S445, RP-D10, RP-E10, RP-E/11

STAR:

TSP100ECO, TSP100U, TSP100GT, TSP100LAN, TSP650, TSP650II, FVP10, TSP700II, TSP800II, TUP500, TUP900, SP700

Note: in case of using a thermal printer with USB connectivity port, the Android device should have two USB ports, one for charging the tablet and one to connect to the printer.

To avoid this problem, we suggest using a printer that connects via LAN cable to the same router that is also creating the WiFi signal, for example STAR TSP100LAN.

In case of an Ethernet printer this will work if both the order-taking device and the thermal printer are connected to the same network via a WiFi modem or a network cable wired to the printer.

iOS

EPSON:

TM-T20, TM-T20II, TM-T20II-m, TM-T60, TM-T70, TM-T70II, TM-T81II, TM-T82, TM-T82II, TM-T88V, TM-T88VI, TM-T90II, TM-P20, TM-P60, TM-P60II, TM-P80, TM-U220, TM-U330, TM-m10, TM-m30, TM-T20II-i, TM-T70-i, TM-T82II-i, TM-T83II-i, TM-T88V-i, TM-U220-i, TM-T70II-DT, TM-T88V-DT, TM-H6000IV-DT

SEIKO:

DPU-S245, DPU-S445, RP-D10, RP-E10, RP-E/11

STAR:

TSP100IIIW, TSP100IIILAN, TSP100LAN, TSP650, TSP650II, FVP10, TSP700II, TSP800II

Note: If the thermal printer is not natively supported by us, it may still be used to auto-print our plain text email notifications via a PC, using a mail to print software companion.

Important:
In order to print simultaneously on several printers directly form the order-taking app, all printers have to be connected via the same method (all on the same WiFi router or all on Bluetooth or all on USB).

Paperless automation for displaying orders

No matter how it’s done, printing is slow and cumbersome. Time is money. Skip printing to save time and some trees (or at least a little bush…something like this)!

Accept the orders in the orders-taking tablet/smartphone then set the email client on a 2nd tablet to retrieve the order confirmation emails that are sent automatically by us for this other tablet/smartphone that sits in the kitchen…

Use the notifications options from the advanced settings tab of the restaurant account admin area to set the 2nd tablet/smartphone email client to receive the confirmed orders via email.

Email based (auto) printing solutions

We also allow restaurants to get all the orders, right AFTER acceptance, via email for archiving, for printing or for other accountancy reasons – but NOT as a way of accepting orders.

So one very reliable printing approach is to make sure that it is possible to print emails coming from us. On any device, network and printer that can print emails, also print order confirmations coming from us, automatically or manually.

Good to know before sending emails for a narrow format thermal printer (e.g we tested for minimal compliance on an Epson TM-T80 III old model): use our “text only email confirmation” notifications option from the advanced settings tab of the restaurant account admin area.

Receiving a copy of the order via email allows several ways of setting up printing, depending on the volume of orders, existing equipments the restaurant already has and available budget for investing into printing.

Send orders via email directly to an eprint/email print compatible printer

• have/buy an “eprint” or “email print” compatible printer (several vendors support this function: HP, EPSON, Canon, Kodak, etc).

Important: do not assimilate “iPrint” feature with “eprint” or “email print”. They are not the same!

•  for an easy WiFi printer setup, the best solution is to buy/have a printer with “built-in wifi wizard” set-up. This way anyone can easily connect a printer to a wifi network without needing a computer/notebook (Wifi wizard connectivity is optional though…it is also possible to connect through cable. Just make sure the network allows Internet access in either way).

Printers like this may cost anything between: 120 – 450 usd depending on speed, tonner, extra-features, etc.

Set an auto-print from PC email rule via MS Outlook

• this options works with ANY printer as long as it is connected to a PC/notebook that’s linked to the internet.
• so you need an existing PC connected to the internet and working well with ANY printer, plus MS Outlook email client installed.
• you can set-up an “auto-printing” job of all accepted order emails using email rules from Outlook or any other email client or tool supporting a similar functionality.

In this setup the orders get accepted over an Android tablet and then an email automatically goes to a regular pc connected to a regular printer that acts like an auto-printing server.

The printer sits close to the kitchen and spills out printed orders, then the kitchen staff picks-up that paper and starts cooking.

Note: if Outlook is not available, please consider also this simpler setup using this specialized email-to-print software.

  • Online menu
  • Order customization
  • Checkout
  • Real time confirmation
  • Table reservations
  • Ringing like a telephone
  • The menu editor
  • Reporting module
  • Multi-location support

Auto-print using the fax

Set an “email to fax” service to send those emails automatically to restaurant’s fax for printing.

This means to sign-up with an email-to-fax service provider and get an email address that looks like: [restaurantfaxnumber]@[emailtofaxproviderdomain].com

In each country there may be great rates for domestic email to fax services, some even for free.

It is possible to use the notifications options from the advanced settings tab of the restaurant account admin area to set the fax to receive the confirmed orders via that fax email address obtained from the email-to-fax provider.